It is increasingly common, particularly in the area of road traffic accidents, to be persuaded to use an insurer’s panel solicitor, rather than instruct a firm that you know or has been recommended to you personally.
We are frequently contacted by unhappy people who have started a claim with an insurer’s solicitor and who are dissatisfied with the slow, impersonal and unsatisfactory service they receive. Clients also complain that they feel pressured to settle for less that they think their injury is worth. This can also apply to cases other than road traffic accident claims.
In straightforward claims, you might be happy with seeking advice purely over the telephone or in correspondence. However, clients often report to us that having the option to see us face to face at keys stages in their claim was far easier and more reassuring.
If you aren’t happy with the level of service you are currently receiving, it may be in your interest to move to an alternative solicitor. We are experienced in dealing with claim transfers and we’re happy to discuss this with you if you have any concerns or questions about your current claim circumstances.
Feel free to contact us to arrange a no obligation free initial meeting where we can discuss your claim with you.